Serveus Privacy Policy

Serveus AI, Inc. ("Serveus," "we," "us," or "our") respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you access or use the Serveus customer application, service-provider application, website, marketplace, provider profiles, messaging, scheduling, appointment, invoicing, payment, reporting, voice-assisted, artificial-intelligence, smart-glasses, camera, wearable-device, and related features (collectively, the "Services").

By accessing or using the Services, you acknowledge the practices described in this Privacy Policy. This Privacy Policy does not form a contract requiring Serveus to retain or process information beyond what is necessary to operate the Services or comply with applicable law.

1. WHO WE ARE

Serveus provides a technology platform that connects customers, property owners, property managers, service

providers, technicians, workers, and businesses.

Through the Services, users may find providers, create and share business profiles, communicate, request and

schedule work, send arrival notifications, document appointments, create estimates, offers, invoices and reports, process one-time or recurring payments, manage properties and customer records, and use voice, camera, wearable- device, and AI-assisted tools.

Unless expressly stated otherwise, service providers using Serveus are independent businesses and are not

employees, agents, joint venturers, or representatives of Serveus. Serveus is not the provider of the underlying home, property, repair, maintenance, or other services arranged through the platform.

2. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to personal information that Serveus controls or processes through the Services.

It does not govern the independent privacy practices of service providers, customers, property managers, third-party websites, payment processors, device manufacturers, social-media platforms, or other persons that receive

information outside the Services.

Service providers may independently collect, use, retain, or disclose customer information in connection with their businesses and are responsible for complying with applicable privacy, consumer-protection, employment, licensing, recording-consent, and data-security laws.

Depending on the circumstances and applicable law, Serveus may act as a business, controller, service provider, or processor of personal information.

3. PERSONAL INFORMATION WE COLLECT

A. Account and Identity Information

• Full name, username, email address, telephone number, mailing, service, business, or billing address;
• Profile photograph, password, authentication information, account type, user role, and customer or account identifiers;
• Business name, trade name, business description, employer, team, worker, technician, license, certification, insurance, qualification, or credential information;
• Signature, acceptance, consent, age, or date-of-birth information when needed to verify eligibility or authorization.

B. Business and Provider-Profile Information

• Business name, logo, biography, description, service categories, service areas, ZIP codes, cities, communities served, hours, availability, pricing, fees, offers, qualifications, portfolio materials, photographs, videos, ratings, reviews, website and social-media links;
• Assigned-worker or team-member profiles and marketplace preferences;
• Shareable business-profile links. Public or shareable information may be viewed, copied, shared, indexed, cached, or redistributed by users, search engines, social networks, and other third parties, and may remain available elsewhere after removal from Serveus.

C. Customer, Property, and Service Information

• Property addresses, property names, access, gate, entry, parking, lockbox, safety, or service instructions;
• Appointment dates, times, frequencies, requested services, service history, assigned workers, estimates, offers, work orders, invoices, reports, receipts, notes, materials, chemicals, equipment information, maintenance records, before-and-after photographs, videos, approvals, feedback, disputes, and completion details;
• Users should not place highly sensitive information into free-form notes, messages, images, reports, or access instructions unless genuinely necessary.

D. Communications

• In-app chat, SMS, MMS, email, support messages, appointment notifications, arrival messages, voice commands, transcriptions, attachments, photographs, videos, delivery status, read status, consent records, and communication metadata;
• Communications sent through telecommunications carriers, email providers, device platforms, or other third-party channels may also be processed under those parties' privacy policies.

E. Payment, Billing, and Transaction Information

• Billing name and address, payment method type, masked card or bank details, payment tokens, ACH authorization, recurring-payment preferences, transaction amount, status, date, invoice, refund, tip, fee, tax, payout, chargeback, balance, and subscription information;
• Payment-card, bank-account, and authentication details may be collected directly by payment-processing partners rather than stored by Serveus. Serveus may receive tokens, masked details, transaction records, fraud indicators, and information required to operate the Services.

F. Location Information

• Approximate location derived from IP address, ZIP code, city, service area, precise or approximate device location, map and routing information, arrival status, nearby-provider search information, and location metadata associated with images;
• Background location is collected only when technically implemented, disclosed in the application, enabled by the user, and permitted by device settings. Disabling location may prevent some features from working.
• The Services are not an emergency-location or continuous personal-safety monitoring system.

G. Photos, Video, Camera, Microphone, Voice, and Wearable Information

• Photos and videos captured through phones, tablets, smart glasses, wearable devices, or other cameras; audio, voice commands, speech-to-text transcriptions, image and media metadata, device-pairing data, permission settings, and diagnostic information;
• Users are responsible for obtaining permission before photographing, recording, or transmitting people, homes, businesses, private areas, documents, vehicles, security systems, or other protected content.
• Do not use Serveus for secret recording, unlawful surveillance, wiretapping, trespass, or infringement of privacy or intellectual-property rights.

H. Device, Technical, and Usage Information

• IP address, device type and model, operating system, app version, browser, device identifiers, carrier, network, language, time zone, login history, sessions, screens viewed, searches, features used, referral URL, crash logs, performance records, error reports, security events, timestamps, and troubleshooting data.

I. Cookies and Similar Technologies

• Websites and web features may use cookies, pixels, SDKs, local storage, mobile identifiers, and similar technologies to keep users signed in, remember settings, operate features, protect accounts, prevent fraud, measure performance, diagnose errors, understand usage, and measure marketing or referral activity.
• Users may control certain technologies through browser, device, or consent settings. Blocking necessary technologies may interfere with the Services.

J. Information From Third Parties

• Information may be received from customers, providers, property managers, employers, team administrators, workers, payment processors, identity-verification and fraud-prevention providers, communications providers, mapping providers, device manufacturers, app stores, hosting providers, analytics providers, social platforms, public sources, referrals, and business partners.
• If another user provides your information, Serveus may use it to create a customer record, schedule an appointment, issue an invoice, deliver a report, facilitate communication, or otherwise operate the Services.

4. HOW WE USE PERSONAL INFORMATION

A. Provide and Operate the Services

• Create, maintain, authenticate, and support accounts;
• Display provider profiles and marketplace information;
• Connect customers and providers;
• Schedule appointments, assign workers, send status or arrival notifications, support communications, create records, reports, estimates, offers, invoices and receipts, process payments, support multiple properties, and deliver customer support.

B. Personalize, Analyze, and Improve

• Remember preferences, customize workflows, conduct analytics and research, diagnose errors, test versions, improve reliability, develop features, and improve voice, camera, wearable, automation, and AI functionality.

C. Voice and AI-Assisted Features

• Interpret voice commands, transcribe speech, summarize or draft reports and communications, retrieve appointment information, suggest workflow actions, automate user-authorized tasks, detect errors, and improve accuracy.
• AI-generated or automated content may be incomplete or inaccurate. Users must review important messages, reports, estimates, invoices, safety information, and business decisions before relying on or sending them.
• Unless separately disclosed and legally authorized, Serveus does not use private customer communications or private appointment content to train publicly available general-purpose AI models. Serveus may use deidentified, aggregated, or appropriately protected data to evaluate and improve the Services.

D. Communicate

• Send authentication, account, appointment, arrival, payment, support, security, administrative, product, and legally permitted marketing messages.
• Consent to promotional marketing is not a condition of purchasing services. Users may unsubscribe from marketing email and reply STOP to eligible promotional text messages. Transactional messages may still be sent. Message and data rates may apply.

E. Security, Fraud Prevention, and Enforcement

• Verify identity, protect accounts, detect fraud, investigate suspicious activity, prevent unauthorized access, protect transactions, enforce agreements, address abuse, preserve backups, resolve disputes, and protect the rights, safety, security, and property of Serveus, users, and others.

F. Legal and Business Purposes

• Comply with law, subpoenas, warrants, court orders, lawful requests, tax, accounting, insurance, audit, recordkeeping, litigation, regulatory, financing, acquisition, reorganization, bankruptcy, asset-sale, and debt- collection obligations.

5. HOW WE DISCLOSE PERSONAL INFORMATION

A. Customers, Providers, Property Managers, and Workers

• Information may be disclosed among customers, property managers, service providers, assigned workers, technicians, and authorized team members when reasonably needed to arrange, perform, document, pay for, or support services.
• Once information is shared with another user, that recipient may independently retain or use it. Users must use information obtained through Serveus only for legitimate service, transaction, communication, safety, and legal purposes.

B. Business Administrators and Team Members

• Business owners or administrators may access business-account information, including customers, appointments, worker activity, reports, invoices, and communications. Administrators are responsible for managing access appropriately.

C. Vendors and Service Providers

• We may disclose information to vendors supporting hosting, databases, authentication, development, payments, banking, payouts, SMS, phone, email, maps, location, support, analytics, security, fraud prevention, error monitoring, file and media storage, voice transcription, AI, app distribution, legal, accounting, insurance, and professional services.
• Depending on current integrations, these vendors may include Stripe, Twilio, Amazon Web Services, Google Firebase or other Google services, Apple, Google Play, Meta or wearable-device services, mapping providers, email providers, analytics providers, monitoring vendors, and AI or speech-processing providers. This list may change.

D. At Your Direction or With Consent

• We may disclose information when you share a profile, post publicly, invite another user, connect an account, select a provider, authorize an integration, direct us to send information, or otherwise consent.

E. Legal, Safety, and Enforcement

• We may disclose information to comply with law or legal process; respond to lawful government requests; investigate fraud, security incidents, illegal conduct, or abuse; enforce terms; prevent harm; and establish, exercise, or defend legal claims.

F. Business Transactions

• We may disclose or transfer information in connection with a proposed or completed merger, acquisition, financing, investment, reorganization, bankruptcy, asset sale, due diligence, or change of control.

G. Deidentified or Aggregated Information

• We may use and disclose information that has been aggregated or deidentified so it cannot reasonably be linked to an identifiable individual.

6. SALE, SHARING, AND TARGETED ADVERTISING

Serveus does not sell personal information for money.

As of the Effective Date, Serveus does not knowingly sell or share personal information for cross-context behavioral advertising as those terms are defined by applicable U.S. state privacy laws.

Operational disclosures to processors, providers, customers, and vendors are not intended to constitute a sale. Certain analytics, advertising, referral, or cookie technologies may nevertheless be treated as a sale, sharing, or targeted advertising under some state laws. If Serveus adopts such practices, it will update this Policy and provide legally required opt-out methods.

Serveus does not knowingly sell or share the personal information of individuals under 16.

7. DATA RETENTION

We retain personal information for as long as reasonably necessary to provide the Services, maintain accounts,

complete transactions, preserve service and payment records, resolve disputes, prevent fraud, enforce agreements, satisfy legal, tax, accounting, insurance, and compliance duties, protect users, and maintain backups.

Retention varies by information type, account status, legal requirement, sensitivity, operational need, and risk. Deleted information may remain temporarily in backups, archives, fraud-prevention systems, or legally required records. Where we process information for a service provider, retention may also depend on that provider's instructions and legal obligations. We may retain deidentified or aggregated information for longer periods.

8. DATA SECURITY

We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, and destruction. Measures may include access controls, authentication, encryption where appropriate, secure hosting, monitoring, logging, backups, vendor controls,

permission management, testing, incident response, and confidentiality requirements.

No website, application, database, transmission, or storage system can be guaranteed completely secure. Users are responsible for protecting credentials, devices, email accounts, telephones, and authentication methods.

Report suspected compromise immediately to info@serveus.ai.

9. YOUR PRIVACY CHOICES

Depending on available features and applicable law, users may access or update account information, edit profiles, manage notifications, disable device permissions, opt out of marketing, request account deletion, request access, correction, deletion, portability, restriction, or objection, appeal a denied request, and opt out of sale, sharing, targeted advertising, or qualifying profiling.

Some requests are subject to exceptions. We may retain information needed to complete transactions, comply with law, prevent fraud, maintain security, exercise legal rights, or fulfill permitted purposes.

Deleting the app does not automatically delete the Serveus account or associated information.

10. U.S. STATE PRIVACY RIGHTS

Residents of certain U.S. states may have rights under applicable privacy laws, including rights to confirm processing, access, correct, delete, obtain a portable copy, opt out of sale or targeted advertising, opt out of certain profiling, limit certain sensitive-data uses, obtain disclosures, appeal decisions, and exercise rights without unlawful discrimination. Submit requests through: Privacy email: info@serveus.ai;

Mailing address: 8 The Green, Suite R, Dover, Kent County, DE 19901; Toll-free number, if required: 920.256.0900.

Requests should include the user's name, account email or telephone number, state of residence, and requested right. Serveus may request information reasonably necessary to verify identity and authority.

Where allowed, an authorized agent may submit a request, subject to proof of authority and direct verification. Appeals may be submitted to info@serveus.ai with the subject 'Privacy Request Appeal.'

11. CALIFORNIA PRIVACY NOTICE

To the extent California law applies, categories collected in the preceding 12 months may include identifiers; customer- record information; commercial information; internet or network activity; geolocation; audio, electronic, or visual information; professional or employment information; inferences; and sensitive personal information such as precise geolocation, account credentials, payment information, and qualifying communication content.

Sources may include the user, other users, providers, property managers, workers, payment processors, devices,

vendors, public sources, partners, and automatic collection technologies.

These categories may be used and disclosed for the purposes described in this Policy and disclosed to customers, providers, business administrators, workers, payment providers, hosting and technical vendors, communications

vendors, mapping providers, AI vendors, security vendors, advisers, authorities, transaction participants, and parties acting at the user's direction.

Serveus does not use or disclose sensitive personal information for purposes beyond those reasonably necessary to provide and protect the Services, process transactions, maintain security, prevent fraud, and comply with law.

Serveus does not offer financial incentives in exchange for personal information unless described in separate terms and legally required notices.

12. FLORIDA PRIVACY RIGHTS

Florida residents may have rights under applicable Florida privacy law if the law applies to Serveus and the processing at issue. Rights may include confirmation, access, correction, deletion, portability, opt out of sale, targeted advertising, or certain profiling, and appeal of a denied request.

13. CHILDREN'S PRIVACY

The Services are intended for adults and businesses and are not directed to children under 13. Serveus does not knowingly collect personal information directly from children under 13 without legally valid parental consent.

Individuals under 18 may not create a provider business account or enter binding service or payment agreements

unless permitted by law and authorized by a parent or guardian.

A parent or guardian who believes a child provided personal information may contact info@serveus.ai. Providers

must not use Serveus to collect unnecessary personal information from children.

14. BIOMETRIC AND FACIAL INFORMATION

Serveus does not intentionally use photographs or videos to identify individuals through facial-recognition templates unless it provides a separate notice and obtains legally required consent.

Device-level biometric authentication, such as Face ID or fingerprint authentication, is generally controlled by the device manufacturer and operating system. Serveus ordinarily receives confirmation of authentication rather than the underlying biometric template.

Users must not upload biometric identifiers, facial templates, fingerprints, voiceprints, or similar measurements unless expressly authorized and legally permitted.

15. THIRD-PARTY SERVICES AND LINKS

The Services may link to or integrate with payment processors, banks, mapping providers, social platforms, websites, wearable-device platforms, app stores, email providers, telecommunications carriers, authentication providers, and other third parties.

Third parties operate under their own terms and privacy policies. Serveus is not responsible for their privacy, security, content, availability, or conduct.

When a user shares a Serveus profile through social media, text, email, or another platform, that platform may collect information under its own privacy policy.

16. INTERNATIONAL USERS AND DATA TRANSFERS

Serveus is based in the United States and the Services are primarily intended for U.S. users unless expressly made available elsewhere.

Information may be transferred to, stored in, or processed in the United States or other countries where Serveus or its vendors operate. Those countries may provide different privacy protections.

Where legally required, Serveus will use appropriate transfer safeguards. The Services are not intended to establish targeting of residents of the European Economic Area, United Kingdom, Switzerland, or other jurisdictions requiring localized compliance unless expressly stated.

17. DO NOT TRACK AND UNIVERSAL OPT-OUT SIGNALS

Some browsers offer 'Do Not Track' settings. Because no uniform industry standard applies to all Do Not Track signals, the Services may not respond to them.

Where required by applicable law and technically supported, Serveus will process recognized universal opt-out

preference signals, such as Global Privacy Control, as a request to opt out of applicable sale, sharing, or targeted- advertising activity for the browser or device from which the signal is sent.

Because account-level association may not always be possible, users may also need to submit a request through the methods listed in this Policy.

18. ACCOUNT DELETION AND TERMINATION

Users may request deletion through available account settings or by contacting info@serveus.ai. Serveus may verify the request before acting.

Deleting an account may not delete information held independently by a provider, customer, payment processor,

communications carrier, device platform, or other third party.

Serveus may retain information when permitted or required for transactions, billing, taxes, fraud prevention, security, legal claims, dispute resolution, backups, and compliance.

Serveus may suspend or terminate accounts and preserve relevant records when reasonably necessary to enforce

agreements, investigate misconduct, protect users, or comply with law.

19. DATA BREACH AND INCIDENT RESPONSE

Serveus maintains procedures designed to identify, investigate, contain, remediate, and document security incidents. If a security incident involving personal information triggers a legal notification duty, Serveus will provide notice to affected individuals, regulators, or other parties as required by applicable law.

Users must promptly report suspected unauthorized access, fraud, or security incidents to info@serveus.ai.

20. CHANGES TO THIS PRIVACY POLICY

Serveus may update this Privacy Policy to reflect changes in law, technology, vendors, features, or business practices. When changes are made, Serveus will update the 'Last Updated' date and provide any additional notice required by law. Material changes may be announced through the app, website, email, or other reasonable means.

Continued use after the effective date of an updated Policy constitutes acknowledgment of the revised disclosures, subject to any consent requirements imposed by law.

21. CONTACT US

Questions, complaints, and privacy requests may be directed to:

Attn: Privacy

8 The Green, Suite R, Dover, Kent County, DE 19901

Email: info@serveus.ai

Security reports: info@serveus.ai

Telephone: 920.256.0900

Website: https://serveus.ai